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Art Center College of Design | Pasadena, California | Learn to Create. Influence Change.

Title: Executive Director, Advancement Services

Department - Advancement Services

Type - Full-time staff

Description

Art Center College of Design is forming a team of outstanding Advancement Services professionals who will play a central role in planning and implementing an ambitious campaign to realize its strategic plan. The Executive Director of Advancement Services directs and oversees the Advancement Services unit, which is responsible for data integrity, analysis and security; reporting; gift processing and recording; stewardship; prospect management and research; and compliance with tax policies and regulation. The Executive Director ensures excellence in these areas through deep understanding of best practices and careful management of support tools and resources.

The Executive Director is responsible for developing a comprehensive information management strategy for the Development & External Affairs team and for putting into practice robust systems to support fundraising, alumni relations, board relations, and marketing and communications initiatives. The Executive Director serves as an active partner with colleagues, task forces and departments within and beyond Development & External Affairs. S/he is an experienced and effective manager with experience designing efficient work plans that allow staff members to focus on individual responsibilities and goals, to grow professionally, and to succeed in cross-functional project teams.

In addition to supervising and mentoring the Advancement Services team, the Executive Director oversees the information services areas of the Advancement Services function, designing data capture and storage systems for optimal utility; performing or supervising database maintenance, documentation and standards; training; reporting; and maximizing usage of the development database systems. The role requires excellent managerial, technical, organizational and communication skills as well as the ability to lead a diverse team of professionals in prospect management and research, data analytics, advancement reporting and tactics, gift processing, data entry, and stewardship.

ESSENTIAL FUNCTIONS

  • Set goals and create and maintain policies and procedures for all aspects of Advancement Services
  • Partner with colleagues throughout Development & External Affairs to develop metrics to measure and benchmark the impact of Development, Alumni Relations, Marketing and Communications, and Board Relations, track progress toward goals, and report return on investment
  • Hire, supervise and train staff responsible for managing constituent records, gift processing and services, financial reporting, producing charts and reports, prospect management and research, and stewardship; foster teamwork and a collaborative approach to project management
  • Partner with Development to provide full service support for a major campaign, including but not limited to prospect management and research, tracking next steps, pledge commitments, solicitation strategy management, reporting, and stewardship
  • Partner with Alumni Relations to optimize data systems and reporting to support evolving alumni programs and to capture valuable alumni data
  • Partner with Marketing and Communications to ensure that communications reach their intended audiences and to suggest additions and revisions to recipient lists based on constituent data
  • Partner with Board Relations to develop and maintain systems for tracking Board development activities
  • Facilitate information sharing among data systems used by the Collegeís student services, financial and advancement units; establish and maintain electronic pathways between these systems; serve as a liaison between Development & External Affairs and other administrative units, including Admissions, Financial Aid, Accounting, Finance and IT; interface with finance and general-ledger accounting staff regarding gift entry, gift posting, fund creation, gift restrictions and audit reporting
  • Oversee management of The Raiserís Edge Software, including data entry, data output, user access and training; ensure Raiserís Edge and other information systems are maintained, patched, and updated as needed to sustain high levels of performance, access, and reliability; partner with IT to keep systems current and robust
  • Continuously improve the quality of alumni, parent, donor and other constituent data and layer new and updated information into the database; import all Art Center graduates, new students and parents/families into the database as it becomes available†
  • Prepare routine and ad hoc queries, exports and reports as needed for internal and external reporting and surveys, from the Collegeís quarterly fund reports to the annual CAE Voluntary Support of Education (VSE) survey
  • Oversee the extraction of information from the database to meet reporting and research needs; production of alumni and donor activity reports; creation of targeted mailing lists for communications, solicitations, invitations, etc., for College Advancement staff and for other constituents campus-wide
  • Ensure compliance with federal, state and local regulations regarding charitable giving and individual privacy as well as compliance with CASE standards for gift counting
  • Initiate and maintain Council for Aid to Education (CAE) reporting structure and process
  • Supervise data and gift-entry processes, ensuring accuracy, consistency, efficiency and timely completion; utilize these activities for database maintenance by ensuring that all corresponding record links (such as spouses and other family members, other alumni and friends, corporations/foundations to employees/owners) in the database are updated and maintained as gifts are processed
  • Oversee quality control of all information and communication that is conveyed from Advancement Services, including financial reports, receipts, letters and lists
  • Manage budget and resources for Advancement Services staff and programs
  • Address critical needs that arise on short notice and require immediate action

Qualifications

  • Bachelorís degree required; Masterís degree in a field related to information management, data analysis and/or quantitative methods preferred
  • Minimum 7 years progressive leadership experience in Advancement Services, preferably in higher education or complex non-profit environment
  • Significant management experience with demonstrated success mentoring employees and teams and establishing programs; ability to work effectively as a team leader while producing own work; ability to train, inspire, and motivate staff
  • Demonstrated understanding of fundraising principles, methodologies and best practices
  • Excellent oral and written communications skills, including ability to prepare professional written materials; ability to express ideas clearly and concisely; demonstrated ability to present information and provide technical training to a variety of audiences
  • Advanced computer skills, including proficiency in standard office productivity software (e.g. Microsoft Office programs)
  • Database experience and expertise required, preferably including work at the strategic systems level; Raiserís Edge and Crystal Reports experience strongly preferred
  • Skilled management and administration of relational database management systems (RDBMS) as well as other Information systems
  • High level of proficiency in suite of contemporary advancement tools including database management, report generation, prospect screening and web-based networks
  • Demonstrated mastery in the collection, analysis, interpretation and evaluation of information
  • Detail-oriented, with strong quantitative, analytical, and planning skills
  • Outstanding organization skills and practices; ability to manage multiple complex tasks and/or projects simultaneously while addressing the needs of the office; calm and composed under pressure
  • Ability to prioritize multiple duties/tasks and meet deadlines in a fast-paced office with frequent interruptions
  • Strong interpersonal skills with the ability to work collaboratively as part of a diverse and collegial Development & External Affairs team as well as with faculty, staff, students and donors
  • Confidence in leadership; self-motivated and proactive in taking initiative; reliable and resourceful; ability to exercise independent judgment and problem-solve
  • Excellent sense of diplomacy and tact; ability to maintain confidentiality
  • Strong commitment to customer service excellence
  • Ability to work occasional weekends and evening hours and to staff events
  • Valid California Driver License and proof of insurance

Applicants are asked to include a cover letter with their resume stating salary expectations.

Art Center College of Design is committed to excellence through the establishment of a diverse faculty and staff that best represents our student body and its surrounding communities.

Apply

To apply, submit cover letter, resume, and salary history to hr@artcenter.edu
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