Employment at ArtCenter

Financial Aid

Director of Financial Aid Operations

Every position at ArtCenter plays an important part in carrying out the values, goals, strategic vision, and mission of the College. This includes diversity, equity, inclusion and culture.

The Director of Financial Aid Operations works closely with the Executive Director of Financial Aid on all essential financial aid operations for the College. The Director of Operations will oversee the counseling staff and operations and must be knowledgeable in the crucial elements of each office position. The Director will be responsible for selected federal and state compliance issues that are integral to the overall management of the College’s financial aid programs, including over-awards, Satisfactory Academic Progress, Zero Credit Attendance Report, the A133 Audit, and assisting in overseeing the management and reconciliation of the Cal Grant Program, and other programs as assigned. The Director of Operations will assist the Executive Director with development of financial aid policies and be responsible for their outward communications via the College Website and in other publications. This includes consumer statements related to compliance to federal and state regulations and guidelines. The Director will play an instrumental role in evaluating the office’s business processes and systems to assure maximum use of the available systems and play a major role in the annual Colleague rollover. The Director will be familiar with all aspects of financial aid and scholarship awarding and be committed to a service-oriented culture.

Reports to: Managing Director, Financial Aid

FLSA status: Exempt

Salary grade: 9

Job posted 12/16/21. Applications will be accepted until the position is filled. How to Apply - Please provide the following materials:

Qualified applicants should send all requested materials and employment application to HR@artcenter.edu and reference “Director, Financial Aid Operations” in the subject line.


  • Bachelor’s degree in Business, Accounting, or related field or equivalent work experience from an accredited college or university
  • 8 years recent experience in student financial aid administration
  • Excellent knowledge of current federal and state financial aid regulations and reporting processes
  • Excellent time management skills and ability to handle multiple projects with competing deadlines
  • Detail-oriented, highly organized, able to balance priorities, take initiative, reliable and resourceful
  • Ability to manage data — both reporting and interpreting of financial aid information
  • Experience working with technical file specifications, databases and MS Office
  • Experience in student software, EdConnect, COD, NSLDS, Web Grants
  • Ability to work independently and as part of a team
  • Commitment to student service and to the concepts of access to higher education
  • Prior experience in counseling, awarding, verification, and information integration
  • Collaborative expertise with excellent interpersonal, problem solving, critical thinking, written and verbal communication skills to work effectively within the institution
  • Handle all information with tact and discretion and recognizes the confidential nature of ArtCenter business
  • Demonstrated experience in and a commitment to diversity, and the ability to establish and maintain effective working relationships within ArtCenter’s diverse communities

Preferred Qualifications

  • Master’s degree from an accredited college or university
  • Experience with administrating multiple financial aid programs
  • Knowledge of art and design education desirable
  • Experience with Ellucian Colleague
  • Prior experience with higher education financial aid
  • Experience with Scanning System
  • Experience with Online programs and Modules

Essential Functions

Office Management and Operations — 45%

  • Oversee the daily operations of the Financial Aid Office, including management of the department’s Associate and Assistant Directors of Financial Aid in administering Financial Aid programs and conducting student counseling
  • Oversee performance evaluation process, ensuring consistent use of all applicable policies and procedures; counsel, discipline and make recommendations in terminations, as required
  • Ensure accurate, efficient, and effective administration of programs implemented by direct reports, including but not limited to Cal Grant Program, Federal Work Study Program, Private Loan Program, Veterans Affairs Benefits Program, and more
  • Oversee the department’s counseling program, distributing counseling load across the team, supporting staff in troubleshooting as needed
  • Provide ongoing support and development to staff to ensure compliance with all regulations and policies
  • Working closely with the Executive Director of Financial Aid to manage annual Colleague rollover; testing and maintenance to assure integrity of system; writing up procedures and training team prior to implementation; providing innovative ideas to help streamline the use of data systems and tools to improve service delivery
  • Assist in development and evaluation of the overall uses and implementation of financial aid programs that are fully supportive of student recruitment, retention and diversity and access goals
  • Work closely with the Executive Director and Financial Aid Operations Specialist to implement technical systems to enhance operations and ensure compliance

Reporting and Compliance — 40%

  • Maintain knowledge of and compliance with financial aid regulatory requirements as they pertain to federal, state and accrediting agencies; assist in implementing compliance regulations across campus; administer and assist in the establishment of new policies and procedures to streamline the department and stay in compliance with Title IV regulations
  • Responsible for reviewing Over Awards and for successful oversight of student Satisfactory Academic Progress (SAP) as required by federal law, taking appropriate action as required; communicating probation/suspension notices to students; reviewing appeals; and notification of appeal outcome
  • Monitor the Zero Credit report “the College’s method for determining attendance” each term. Communicate with Enrollment Services and students regarding last date of attendance. Return ineligible funds
  • Assist with federal fund compliance on return of Pell, SEOG, and Federal Loans; and return of Title IV (R2T4) funds calculation for any students withdrawing or beginning a leave of absence
  • Assist with assuring that the College has exception free audits
  • Assist and support with FISAP reporting, A133 Audit and institutional research reports such as IPEDS under the direction of the Executive Director
  • Work closely with Information Technology (IT) in requesting data from technical file specifications, and Institutional Research Departments to assure the proper delivery and gathering of meaningful data for surveys and reports
  • Monitor the external and internal website for necessary updates and posting of new information to provide easy access to financial aid materials and information; update and maintain Financial Aid sections of external and internal website with consumer disclosures required by the federal government
  • Assist in maintaining the College’s financial aid data integrity to assure timely submission of required federal and state funding.
  • Generate reports regarding key financial aid factors and measurements, to assist in analyzing and anticipating financial aid trends
Financial Aid Advising — 10%
  • Responsible for counseling current and prospective students on costs, financial aid eligibility, application procedures and financing options and creating award packages, verifications and loan certifications as needed
  • Responsible for outward communications/presentations to current and prospective students such as providing Default Management, Orientation, FAFSA workshops, or presentations on applying for financial aid
Other Duties — 5%
  • Maintain memberships and active involvement in applicable professional organizations
  • Serve on college-wide committees
  • Other duties as assigned

Mandatory Duty to Report

All employees who know or have reason to know of allegations or acts that violate ArtCenter’s Title IX Policy prohibiting discrimination, harassment, retaliation, sexual harassment, sexual misconduct, sexual violence, dating violence, and stalking shall promptly inform the Director, Title IX Compliance and Programs, or designee or the Associate Dean of Students or designee. Faculty with a mandatory duty to report are required to disclose all information including the names of the parties, even where the person has requested their name remain confidential.

Pursuant to the California Child Abuse and Neglect Reporting Act (CANRA), all employees who know of or have reason to suspect child abuse or neglect involving alleged victims under age 18 shall promptly inform local law enforcement or the county welfare department.

Physical Demands and Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

This is a full-time position with a schedule of Monday through Friday, 8:30 to 4:30 p.m. The position is eligible for flexible scheduling and can be performed, remotely, hybrid or required as a condition of employment. The position may require flexibility to work a staggered, remote or alternate schedule to meet the demands of the work, which could include weekends or evenings.

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; interactions with other individuals. Due to the nature of the work environment, there is regular exposure to fumes, dust and noise.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and to attend/host events; ability to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight (up to 20 pounds); to operate modern office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Domestic travel by car and airline and overnight travel is required. Regular and consistent attendance are required for most positions. Able to work nights and weekends to attend events.

Vision: Must be able to have the visual capacity to perform activities such as preparing and reading reports, viewing a computer terminal and other normal office work with or without correction.

Hearing: Must be able to communicate effectively in the course of normal office communication or exchange ideas with or without correction.

The above statements are intended to describe the general nature and level of work performed by the employee assigned to this job; they do not purport to describe all functions. Employees may be assigned other duties, and the essential functions may be changed from time to time as necessary.

Equal Opportunity Employer

ArtCenter is committed to a policy of equal employment opportunity and does not discriminate against its employees or applicants on the basis of race, color, religious creed, sex, ancestry, national origin, age, physical disability, mental disability, medical condition, genetic characteristic pregnancy, marital status, military, veteran status, sexual orientation, gender identity, transgender identity, gender expression, or any other characteristic protected by applicable state or federal law. Equal employment opportunity is extended to all persons in all aspects of the employer-employee relationship, including without limitation, recruitment, hiring, upgrading, training, promotion, compensation, benefits, leave of absence, transfer, discipline, layoff, recall and termination. This commitment applies to all persons involved in the operations of ArtCenter and prohibits unlawful discrimination by any employee of ArtCenter. 

ArtCenter College of Design is committed to excellence through the establishment of a diverse faculty and staff that best represents our student body and its surrounding communities. The College considers qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Applicants who wish to request an accommodation for a disability may contact the Human Resources Department at (626) 396-2270.