The Technical Support Analyst II is responsible for providing quality end user support both locally and remotely to all Mac and PC users in a small and highly productive department as part of the College’s Help Desk team. This position performs problem analysis and implements timely resolutions that vary in scope and complexity. The successful candidate performs thorough problem analysis, records requests for support, provides solution, or routes problems to third level Technology personnel (or vendors) as required. In a typical work week, this position may resolve over 100 technical requests on average.
Reports to: Director, Client Services
FLSA status: Non-exempt
Job posted 2/2/2018. Applications will be accepted until the position is filled. Qualified applicants should send cover letter with resume and employment application to HR@artcenter.edu and reference “Tech Support 2” in the subject line.
Applicants responding to posted job openings are asked to include a completed employment application with the application materials listed in the job posting.
Technical Duties — 70%
Operational Duties — 30%
Environment: Work is performed primarily in standard office and computer lab settings with frequent interruptions and distractions; extended periods of time viewing computer monitor; and interactions with other individuals. Due to the nature of the work environment, there is regular exposure to fumes, chemicals, dust and noise.
Physical: Primary functions require sufficient physical ability and mobility to work in office and computer lab settings; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight (up to 50 pounds); to operate modern office and computer equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: Must be able to have the visual capacity to perform activities such as preparing and reading reports, viewing a computer terminal and other normal office work with or without correction.
Hearing: Must be able to communicate effectively in the course of normal office communication or exchange ideas with or without correction.
ArtCenter College of Design is committed to excellence through the establishment of a diverse faculty and staff that best represents our student body and its surrounding communities. The College considers qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Applicants who wish to request an accommodation for a disability may contact the Human Resources Department at (626) 396-2270.