Employment at ArtCenter

Educational Media Services

Repair Coordinator

The Repair Coordinator is responsible for administrative and technical work involved in the receiving, inspecting and issuing of film, video, photo, lighting and AV equipment, materials and supplies. Work includes circulating Educational Media equipment through WebCheckout; thorough testing and maintenance of all equipment; training of less experienced employees and student workers; and repairing the equipment as needed. Administrative responsibilities of accurate, timely reporting and recordkeeping includes pricing the repairs, processing warranty claims and insurance claims, and filing the repair orders.

Reports to: Manager, Equipment Center

FLSA status: Non-exempt


Job posted 8/28/2017. Applications will be accepted until the position is filled. Qualified applicants should send resume with cover letter and employment application to HR@artcenter.edu and reference “Repair Coordinator” in the subject line.

Qualifications

  • 2–3 years of work experience
  • Basic understanding of office procedures, invoicing and the cost/value of equipment and repairs
  • Organizational ability to provide a systematic flow of the repair procedure through this department
  • General understanding of mechanical terms
  • Ability to multitask, prioritize, complete assigned tasks on time and handle a variety of complex problems and devise solutions
  • Effective interpersonal and communication skills to work with staff, faculty, vendors
  • Basic computer skills (Microsoft Outlook, Word, Excel, Mac OS X)
  • Ability to lift, push and pull up to 50 lbs
  • Valid California driver license, and proof of insurance required as the repair coordinator is scheduled to deliver/pick-up equipment to/from repair vendors
  • A commitment to diversity, and the ability to establish and maintain effective working relationships within ArtCenter’s diverse communities


Preferred Qualifications

  • College degree preferred
  • 1–3 years in a Media Center or educational environment
  • Working knowledge of WebCheckout
  • Prior customer service experience

Essential Functions

Operational — 75%

  • Review/triage WebCheckout tickets, prioritize work, ensure resolution in a timely manner, document all stages of repair, and review work orders for completeness and accuracy
  • Follow repair completion progress with vendors to ensure assigned work is completed within repair time estimates
  • Coordinate delivery of equipment for repair and return; perform inspections to verify repairs
  • Work with Support Services to ensure equipment is sent to approved vendors and process related paperwork to ensure payment
  • Review the WebCheckout Help Desk Ticket queue frequently
  • Handle telephone and email inquiries regarding equipment status and requests for service
  • Ensure equipment is issued only to those properly authorized
  • Inspect all returned equipment for loss or damage and properly reporting any found
  • Properly restock returned equipment
  • Proper induction of new equipment into the database
  • Make as many repairs as reasonably possible in-house
  • Purchase and inventory necessary replacement parts

Other Functions — 25%

  • Assist patrons on proper use of equipment, assist the check-out and check-in windows by issuing and returning film/photo/AV equipment
  • Coordinate college equipment insurance claims
  • Provide weekly reports to supervisor on equipment status and monthly reports to impacted departments (including Photo and Film)
  • Maintain a clean and orderly workspace
  • Continually work on self-development in knowledge of equipment
  • Maintain relationships with vendors and departments
  • Develop documentation on how to test specific equipment and train others on these processes
  • Devise solutions that protect college assets
  • Identify and recommend potential improvements to workflow and operations
  • Delegate student worker duties
  • As needed, be responsible for opening the room and occasional closings
  • Perform other duties as assigned


Physical Demands and Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard equipment room setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; interactions with other individuals. Due to the nature of the work environment, there is regular exposure to fumes, chemicals, dust and noise.

Physical: Primary functions require sufficient physical ability and mobility to work in office or equipment room settings; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight (up to 50 pounds); to operate modern office and technical equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: Must be able to have the visual capacity to perform activities such as preparing and reading reports, viewing a computer terminal and working with small complex pieces mechanical items with or without correction.

Hearing: Must be able to communicate effectively in the course of normal business communication or exchange ideas with or without correction.

The above statements are intended to describe the general nature and level of work performed by the employee assigned to this job; they do not purport to describe all functions. Employees may be assigned other duties, and the essential functions may be changed from time to time as necessary.


ArtCenter College of Design is committed to excellence through the establishment of a diverse faculty and staff that best represents our student body and its surrounding communities. The College considers qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Applicants who wish to request an accommodation for a disability may contact the Human Resources Department at (626) 396-2270.