Employment at ArtCenter


Digital Services Specialist

The Digital Services Specialist is responsible for various digital projects in the Library including technical support, scanning and digitizing, data analysis, project tracking and contributing content for library resources on the website and other media.

Reports to: Library Systems and Digital Collections Administrator

FLSA status: Non-exempt

Salary grade: 6

Job updated 10/15/19. Applications will be accepted until the position is filled. Qualified applicants should send resume with cover letter and employment application to HR@artcenter.edu and reference “Library: Digital Services Specialist” in the subject line.

Applicants responding to posted job openings are asked to include a completed employment application with the application materials listed in the job posting.

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  • Bachelor’s degree in art, design, media, information science or related studies from an accredited college or university
  • Excellent written and oral communication skills
  • Must be detail-oriented, highly organized, able to balance priorities, take initiative, reliable and resourceful
  • Strong problem-solving and logic skills with an aptitude for troubleshooting issues
  • Experience with user support and possessing an exemplary customer service attitude
  • Collaboration skills with demonstrated success working on teams
  • Proficiency with databases, social media, web technology, proxies, standard operating systems and software knowledge necessary to perform technical support tasks
  • A commitment to diversity, and the ability to establish and maintain effective working relationships within ArtCenter’s diverse communities

Preferred Qualifications

  • Master’s degree in art, design, media, information science or related studies from an accredited college or university
  • Experience with asset management, project management, library services platforms, discovery layers, video and image editing, digital media production, web forms, content management systems, and web publishing software
  • Understanding of authentication and proxy-rewrite methods for online resources
  • Experience operating scanning equipment and editing digital images and text
  • Knowledge of metadata best practices with prior experience cataloging images, preferably using VRA Core 4.0, CCO, Getty Vocabularies, and Library of Congress Authorities
  • Understanding of copyright laws and rights management issues in a digital environment
  • Cultural literacy and background in art and design history

Essential Functions

Electronic Resources — 20%

  • Provide technical support for the Library’s online resources as part of an interdepartmental workflow
  • Set up, test, and maintain proxy configurations for trials, new databases, cancellations, and updates
  • Maintain Online Resources A-Z list
  • Provide IP ranges to vendors

Software and Online Access — 20%

  • Routinely verify access and functionality of the discovery layer, WebPAC, mobile application, website, and online resources
  • Problem-solve and troubleshoot technical issues with hardware, software, and patron access to online content and services
  • Open and manage helpdesk tickets with vendors
  • Assist with maintaining the WebPAC and website
  • Manage admin settings for discovery layer and online resources
  • Create and update web forms
  • Assist with installation, integration, migration and implementation of library software

User Support and Services — 20%

  • Provide patron support for inquiries and access issues for library digital resources
  • Provide outreach for digitization services
  • Train faculty and TAs to use equipment in the Faculty Technology Studio
  • Provide technical assistance for library staff
  • Maintain tutorials and troubleshooting guides for users

Digitization — 20%

  • Scan articles for e-reserves
  • Digitize and catalog images using best practices, cataloging standards, and authority records
  • Maintain color management and calibration of equipment according to best-practice protocols
  • Train, schedule, and supervise student workers and interns assisting with cataloging, scanning, and image editing
  • Check quality control of digital images and metadata
  • Upload images to the digital image repository
  • Back up working files

Project Tracking and Data Analysis — 15%

  • Manage tracking of workflows, projects, batches, and issue resolution
  • Document setup specifications, tasks, and solutions in library project management software, wiki, and document-sharing sites
  • Query data and gather statistics for analysis, reporting, surveys, and evidence-based decision making

Miscellaneous Job Functions — 5%

  • Contribute content for library website, mobile application, maps, information graphics, video tutorials, social media, and other promotional channels following media and branding guidelines
  • Maintain current knowledge of technology and metadata emerging trends and best practices in academic libraries via professional communications and continuing education
  • Perform related duties as assigned to meet departmental, library, and institutional priorities, goals, and objectives
  • May be assigned special projects related to the Library as needed

Mandatory Duty to Report

All employees who know or have reason to know of allegations or acts that violate ArtCenter’s Title IX Policy prohibiting discrimination, harassment, retaliation, sexual harassment, sexual misconduct, sexual violence, dating violence, and stalking shall promptly inform the DHR Administrator and Title IX Coordinator, or designee or the Assistant Dean of Students or designee. Faculty with a mandatory duty to report are required to disclose all information including the names of the parties, even where the person has requested their name remain confidential.

Pursuant to the California Child Abuse and Neglect Reporting Act (CANRA), all employees who know of or have reason to suspect child abuse or neglect involving alleged victims under age 18 shall promptly inform local law enforcement or the county welfare department.

Physical Demands and Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. This position requires a full-time work schedule. (Regular business hours during the initial training period are Monday – Friday, 11am-6:30pm, 30-minute meal break; work schedule may be adjusted after the training period.)

Environment: Work is performed primarily in a standard office and library setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; interactions with other individuals. Due to the nature of the work environment, there is regular exposure to fumes, dust and noise.

Physical: The position is generally sedentary. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight (up to 20 pounds); to operate modern office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Regular and consistent attendance are required for most positions.

Vision: Must be able to have the visual capacity to perform activities such as preparing and reading reports, viewing a computer terminal and other normal office work with or without correction. Must have accurate color vision with the ability to judge color tone, density, contrast and saturation.

Hearing: Must be able to communicate effectively in the course of normal office communication or exchange ideas with or without correction.


The above statements are intended to describe the general nature and level of work performed by the employee assigned to this job; they do not purport to describe all functions. Employees may be assigned other duties, and the essential functions may be changed from time to time as necessary.

ArtCenter College of Design is committed to excellence through the establishment of a diverse faculty and staff that best represents our student body and its surrounding communities. The College considers qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Applicants who wish to request an accommodation for a disability may contact the Human Resources Department at (626) 396-2270.